Shipping

PROCESSING & SHIPPING

What are the processing and shipping times?

All our products (excluding digital) have a 3-5 business day processing window. However, with the impacts of COVID-19 and heightened safety and security measures, orders may experience a 5-8 business day processing window before shipping.

How long will my order take to get to me after it ships?

Once shipped, orders can take up to 7 business days to reach you depending on where you are located. Please note that shipping carriers, too, are experiencing delays so the transit time is subject to change.

What are shipping times for Hawaii and Alaska?

Due to the impact of COVID-19, shipments to Hawaii and Alaska may experience longer than usual delivery times. Currently we're seeing a 30-day shipping time after leaving our warehouse for orders to Hawaii and Alaska. 
NoteIf you are located in Hawaii or Alaska, it is recommended to select ground shipping at checkout.

What’s the difference between processing and shipping time?

Outside of any digital products, all our products are packaged to ship during the processing window. Once they’re ready for shipment, the order enters the shipping window!

What shipping options are available?

We offer Fedex Smartpost $6.95 (final delivery is done by USPS) and Fedex Ground $9.95. 

Do you offer international shipping?

Shop Lovet Agency ships to United States/Canada/FPO/APO addresses. If and when other international shipping becomes available, we’ll be sure to release updates! Note: FREE shipping is only for U.S. orders over $75. 

Where do you ship from?

Though we are based in Los Angeles, we ship directly from our warehouses in three locations in the United States:

  • Utah
  • Wisconsin
  • Massachusetts

How long is shipping to Canada?

At this time, transit times are at 3 to 4 weeks for international addresses.

TRACKING A PACKAGE

How do I track my order?
You can click the link on your order confirmation but the tracking service we use marks your package as "Australia Post". We suggest pasting your tracking number onto Fedex.com for accurate tracking as all our orders are shipped using Fedex. 
My tracking link isn't working. Should I be worried?
Your order was shipped from one of our three U.S. based warehouses located in WI, MA and UT. We suggest pasting your tracking number onto Fedex.com, unless your tracking number starts with 92, then please use UPS.com for tracking. If you paste your tracking number onto google, it won't appear. Please use Fedex.com or UPS.com to track your order.

Is my order coming from Australia? My tracking link is Australia Post.
It's coming from the USA! When you receive a shipping confirmation via email, the tracking number may be using Australia Post as a tracking service. Our fulfillment center ships for other companies internationally and relies on Australia Post as their automatic tracking service. However, we only ship to the USA and Canada from our fulfillment centers located in Utah, Massachusetts, and Wisconsin. Orders are traceable through either FedEx, UPS, or USPS.
RETURNS, REFUNDS & EXCHANGES
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